FAQ

Where do you ship?

We ship to Canada only... for now! raani + ross is going international soon, we promise. 

When can I expect my package to arrive?

Shipping within Canada typically takes 5-10 business days. If you're in Toronto, you can pick up your package to bypass the wait time!

Do you offer local pick-up?

We sure do! Please select Toronto Pickup at checkout and we’ll reach out to set up a pick-up day and time.

How much does shipping cost?

Shipping charges will vary based on your location. Once you have input your address at checkout, your shipping options and applicable charges will be calculated.

Can I change/modify my order?

We all make mistakes! Send us an email at hey@raaniandross.com with your order number and request. As long as your order hasn’t already shipped, we’ll see how we can help you out.

What is your return policy?

Unfortunately we are unable to accept returns or exchanges on our intimates for quality assurance reasons. However, we want you to feel happy about your raani + ross pieces. Please share your experience with us at hey@raaniandross.com within 2 weeks of receiving your package. If you have any questions/need help with sizing, feel free to reach out! 

What currency do you charge?

Canadian customers will be charged in CAD. US and international customers will be charged in USD once we launch internationally. 

Where does the name come from?

We held our first founders’ meeting (ft. Blondies pizza + a bottle of wine) at Trinity Bellwoods talking about all things underwear – what we love/hate about it, the brands we admired, and what we’d like to see from our own. We moved on to a conversation around our futures, like sharing our uncertainties around having kids and names were brought up: Raani (meaning queen in Hindi) and Ross. And just like that, raani + ross was born!